Press Ganey Collaborates with WCSI; enables Press Ganey clients to integrate Watson’s caring questions into patient feedback

Boston, October 24, 2018— Press Ganey today announced that it has entered into a collaboration with Jean Watson of Watson Caring Science Institute to offer the Watson Caritas Patient Score® (WCPS) as optional questions to Press Ganey clients.

With a shared commitment to nursing excellence, Press Ganey and the Watson Caring Science Institute will provide health care organizations with expanded measurement capabilities that can assess caring practices at the bedside to strengthen the patient–nurse relationship.

“Throughout her distinguished career in nursing, Jean Watson has been devoted to advancing the practice of compassionate human caring,” said Christy Dempsey, Press Ganey Chief Nursing Officer. “Her groundbreaking work in understanding, measuring and supporting caring behaviors adds another critical dimension to Press Ganey’s commitment to supporting nursing and patient care excellence.”

In addition, the two organizations will jointly develop research to further understand the connection between caring science and the delivery of safe, high quality, patient-centered care. “The nurse–patient relationship has a profound impact on the patient care experience,” said Jean Watson, PhD, founder and director, Watson Caring Science Institute. “By combining the practices of human caring with Press Ganey’s principles of Compassionate Connected Care™, we can continue to advance the industry toward optimal nursing practices.”

About Press Ganey Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Press Ganey Media Contact:

MSLGROUP Jon Siegal, 781-684-0770

About Watson Caring Science Institute Watson Caring Science Institute (WCSI) is an international nonprofit organization created to advance the philosophies, theories and practices of human caring. The theory and science of human caring seeks to restore the profound nature of caring-healing, and bring the ethic and ethos of love back into health care. WCSI is dedicated to help the current health care system retain its most precious resource—competent, caring professional nurses—while preparing a new generation of health professionals in a broader model of Caring Science.

WCSI Media Contact: Carol Wadsworth, Marketing Director