Caring Science Measurement Tools

Watson Caritas Patient Score® (WCPS)

The Watson Caritas Patient Score® (WCPS) is a reliable and valid instrument used in hospitals and systems throughout the United States (and other parts of the world) to assess patient perspectives of caring practices of hospital staff. Other versions of the instrument are available to assess self-caring, Caritas leadership, and caring practices of colleagues and peers.

Reliability & Validity

These tools are available for download for $25 each. There is no limit to times used per participant/subject. Please complete permission request form below.

Downloads are free for active members.

The instrument contains five critical caring questions, to assess authentic human caring practices. The items are derived from the 10 Caritas Processes® of Watson’s Human Caring Theory. The WCPS® is a 7 point Likert scale where individuals who complete the survey are asked to rate the frequency from never to always of caring practices they have experienced. Caring practices include:

  • providing care with loving kindness
  • having helping and trusting relationships
  • creating caring environments
  • meeting basic needs with dignity, and
  • valuing the patient’s personal beliefs and faith.

Using Press Ganey Now?

If your hospital uses the Press Ganey survey, please contact Dr. Watson directly at to facilitate your request for use of Watson Caritas Patient Score (WCPS) instrument.

There is a new national collaboration between Watson Caring Science Institute and Press Ganey Corporation related to WCPS. It is important to assure there is coordinated use of the instrument between individual and system-wide use.

Please see National Press Release announcing this new partnership, which allows all Press Ganey clients to include the 5 WCPS items into their data base. This has implications for national benchmarking of caring in relation to patient outcomes.

Results Request

Thank you for your interest in our Watson Caritas Score® Tools.

We would be very interested to know of the outcome of your research using our tools. This will help us to collect Caring Science research and further the field of knowledge in this area for others.

Please send your results to Thank you.

Permission for Use

Please complete the following form to request permission to use these tools. $25 each.

NOTE: You will be redirected to a Thank You page after you Submit this form. If you remain on this page, please scroll up the page to check for any omissions in your form. Please contact if you have any questions/issues.

Press Ganey Collaborates with WCSI

Relationship enables Press Ganey clients to integrate Watson’s caring questions into patient feedback.

Patient Score Translations

Reliability & Validity

Korean Version
Available Versions

Patient Score®
Co-Worker Score©
Self-Rating Score©
Preceptor Score©
Leader Score©
Leader Score© — Leader Role
Leader Self-Rating Score®